“DUGUECH & DIP” hereby informs users of this website of our privacy policy regarding the protection and use of users' and customers' personal data, which may be acquired while navigating, purchasing, or contracting services through this website. In this regard, DUGUECH & DIP guarantees its compliance with current legislation on the protection of personal data, as set forth in Organic Law 15/1999 of December 13 on the Protection of Personal Data, Royal Decree 1720/2007 of December 21, and the General Data Protection Regulation (GDPR) (EU) 2016/679.
In compliance with current data protection legislation, users are informed that technical and organizational measures have been adopted at “DUGUECH & DIP” in accordance with the aforementioned regulations. Personal data collected through our forms will only be handled by “DUGUECH & DIP” personnel or Data Managers established here. We have adopted appropriate security measures for the data you provide, and we have installed all the technical means and measures at our disposal to prevent the loss, misuse, alteration, unauthorized access, or theft of your data.
The client or user declares that all data provided is true and correct and agrees to keep them updated by communicating any modifications to DUGUECH & DIP. The user is responsible for the accuracy of their data and will be solely responsible for any conflicts or disputes that may arise due to its falsity. To keep personal data updated, it is important that the user informs “DUGUECH & DIP” of any changes. Otherwise, we cannot guarantee its accuracy.
The LOPD and the GRPD allow interested parties to exercise certain rights related to the processing of their personal data. If the user's data is subject to processing by “DUGUECH & DIP”, they may exercise their rights. To do so, users must contact us by email at info@duguechdip.com or by written communication to the address that appears in our legal notice, providing documentation proving their identity (ID or passport). The communication must include the following information: the user's name and surname, the request, the user's address, and supporting data.
The user must perform the exercise of rights. However, it may be performed by a person authorized as the legal representative of the authorizing party. In this case, documentation proving representation of the interested party must be provided.
The user may request the following rights:
If consent has been granted for a specific purpose, the user has the right to withdraw consent at any time without affecting the legality of the processing of data based on consent prior to its withdrawal.
If a user believes that “DUGUECH & DIP” is mishandling their data, they can submit a complaint to the Security Manager or the relevant data protection authority. In Spain, the relevant authority is the Spanish Data Protection Agency.
Disaggregated data will be preserved indefinitely. Regarding customer data, the retention period will vary depending on the contracted service. In any case, the retention period will be the minimum necessary and will not exceed:
Data of users of mailing lists uploaded by “DUGUECH & DIP” to RSS pages or profiles will be retained until the user withdraws consent.
Candidate data (CVs), if applicable: If the candidate is not selected, “DUGUECH & DIP” may store your resume for up to two years for inclusion in future selection processes unless the candidate states otherwise.
“DUGUECH & DIP” is responsible for informing users of its website about the collection of personal data, which can be done by sending an email or filling out the forms on the website. In this sense, DUGUECH & DIP will be considered responsible for the data collected through the aforementioned means.
“DUGUECH & DIP” informs users that the purpose of processing the collected data includes attending to requests, including users in the contact list, providing products or services, and managing the business relationship. Operations, procedures, and technical processes carried out in an automated or non-automated manner that enable collection, storage, modification, transfer, and other actions on personal data are considered processing of personal data.
DUGUECH & DIP makes available to users a series of telematic mechanisms for collecting and processing their personal data for the aforementioned purposes. Personal data provided electronically, either via email, contact forms on this website, or online contracting, will be used for commercial and administrative management of customers and users of the company. This data will be processed through servers managed by GoDaddy, which also provides email services and will be considered the data manager.
Additionally, email and name data will be incorporated into a database for sending commercial communications and managing subscriptions to requested services, managed through the servers of Mailchimp and HubSpot, which will also be considered Data Managers. You may unsubscribe at any time by clicking the link in our communications or by submitting a request to the company responsible for processing your data or to “DUGUECH & DIP”.
As set forth in the LSSICE, “DUGUECH & DIP” agrees not to send commercial communications without identifying them as such. Information sent to customers regarding the maintenance of the existing contractual relationship will not be considered commercial communication.
Only necessary data to perform the contracted service or respond to a user's information request will be obtained. Sometimes, personal data will be provided through links to third-party websites. In these cases, the staff of “DUGUECH & DIP” will never have access to the personal data that clients provide to third parties.
“DUGUECH & DIP” has profiles on the main social networking sites (Facebook, Twitter, LinkedIn, Google+, and Skype). In all cases, “DUGUECH & DIP” is recognized as the entity responsible for processing the data of its followers, fans, subscribers, commentators, and other user profiles (hereinafter referred to as “followers”) published by “DUGUECH & DIP”. “DUGUECH & DIP” will process the data within each of the aforementioned networks according to the social network's policies for corporate profiles.
Unless prohibited by law, “DUGUECH & DIP” may inform its followers of its activities and offers by any means allowed by the social network and provide personalized customer service. Under no circumstances will “DUGUECH & DIP” extract data from social networks without express and explicit consent from users (e.g., for an online competition).
“DUGUECH & DIP” uses the email marketing services of Mailchimp and HubSpot. Additionally, DUGUECH & DIP uses the US social networks Facebook, Twitter, LinkedIn, Skype, and Google+.
By using these services, the user expressly and unequivocally consents to the processing and international transfer of their data to these companies.
“DUGUECH & DIP” will not disclose your data to third parties except when required by law or when providing a service involves establishing a contractual relationship with a data processor, in accordance with the general conditions approved by the user prior to contracting. Thus, by contracting our services, you accept that some of them may be subcontracted, either partially or entirely, to other individuals or companies. These individuals or companies will be considered Managers of the Data. We have agreed to the corresponding confidentiality contract with them, or they adhere to their privacy policies established on their respective websites. Users also accept that some personal data will be provided to these data processors when necessary for the effective performance of the contracted service. Users may refuse to transfer their data to Treatment Managers by submitting a written request via any of the aforementioned means.
Any information provided by the customer will be considered confidential and will not be used for purposes unrelated to the contracted services or acquired products from “DUGUECH & DIP”. DUGUECH & DIP undertakes not to disclose information about clients' claims, reasons for requested advice, or the duration of clients' relationships with DUGUECH & DIP.
This privacy and data protection policy was drafted on October 31, 2018. It may vary depending on changes in regulations and jurisprudence. The data owner is responsible for reading the updated document to stay informed of their rights and obligations.